As the sole proprietor of the website, brand, and all associated legal copyrights, I, Stuart Charlton, assume full responsibility for the company. We take product misuse seriously and will not be held liable. We adhere to the highest shipping standards, and everything we send will be of the highest quality. In the event of any concerns or issues, we kindly request that you contact us at stuartcharltonceo@frenzyfireuk.com in a respectful and professional manner to facilitate a prompt resolution.